a)      Will supply and install all the equipment detailed within the quotation accepted by the Client.

b)      Will install your system in line with current British Standards and NSI codes of practice.

c)      Is not responsible for any loss or damage incurred due to break in or theft.

d)      Will connect your CCTV system to your home or business broadband network by a physical wire or wireless means.

e)      Is not responsible for for the customers broadband, IT network or IP addresses.

f)       Is only responsible for the company equipment up to the point of connection with the Clients equipment.

g)      May charge for call out visits that are as a result of an issue with the Clients broadband, internet connection or IP addresses.

h)      Will remove all wastes materials from the premises pertaining to the installation.

i)       Recommends that a DNS is used in conjunction with all CCTV systems.

Shall guarantee that it will repair faults that arise free of charge for 12 months from the start date. This guarantee does not apply to the following Exclusions and will incur additional charges

Exclusions that will incur additional charges

• Site visits to equipment installed at your premises a third party.
• Site visits due to Incorrect adjustment of the equipment by the Client or other persons not connected with Atlas Alarms Ltd
• Site visits If the system is damaged through accident, storm, flood, customer error, negligence or any other reason reasonably outside the Company’s control.
• Site visits for Incorrect use or programming of the system by the customer.
• Site visits for issues arising from your broadband, local network, internet service provider or IP addresses.
• Power cuts or interruptions necessitating a site visit.

The Client

 a)      Shall allow the company unrestricted access to the premises between 8am and 17.00pm to carry out the agreed work.

b)      Pay the installation cost upon completion of the work.

c)      Pay any ongoing charges for repairs outside of the guarantee offered and exclusions listed in J) i to v above.

d)      Shall make available a 240v permanent mains supply at the recorder's location.

e)      Must pay for any additional work or equipment installed outside the scope of our original quotation.

Internet providers/Broadband & IP Addresses

 In order for you to receive live images to your smart device or devices, we will need to connect the CCTV system to your broadband router via a physical wire that we will install or by other wireless means. Your broadband has what’s called an IP address which is like a coded identification number which is used for transmitting data, encrypted information and internet security.

Your IP address can change for a variety of reasons such as but not limited to.

a.      Your ISP (internet service provider) can simply change it without any prior notice.

b.      This can be caused by a power cut.

c.      This can be caused by resetting your broadband router.

As a security company and not a broadband provider, we cannot be responsible for your internet or business network or broadband. The company's responsibility ends at the point your CCTV is connected to your broadband. We cannot be responsible for anything beyond this point.

Call outs to systems that are as a result of internet, broadband or IP address issues are chargeable visits and not covered under any warranty or contract agreement in place at the time.

Lighting

Atlas Alarms Ltd are not responsible for changes in, or additions to, light levels in the view of CCTV cameras due to many external factors. Cameras can automatically adjust their own performance and give you the best level they can, but levels may vary across all cameras at any one time. Therefore, in the unlikely event of images not being fully illuminated or not sufficiently viewing a specific viewing areas, additional lighting may be required. Additional lighting is not included in this quotation.

Environment

There are many external environmental factors that can impact the performance of a CCTV system. Weather, nature and third-party service providers can all interfere with your systems performance. All these external factors are beyond the control of the company and call out visits to systems due to these issues are chargeable to the client.

Privacy - What is the law if my CCTV captures images of people beyond my property.

If your CCTV captures images beyond your property boundary, such as your neighbours’ property or public streets and footpaths, then your use of the system is subject to the data protection laws.

This does not mean you are breaking the law but it does mean that, as the CCTV user, you are a data controller. So you will need to comply with your legal obligations under the data protection laws. You can still capture images, but you need to show you are doing it in ways that comply with the data protection laws and uphold the rights of the people whose images you are capturing. For further information on CCTV and your responsibilities head over to the Information Commissioners Office at   www.ico.org.uk